Tailored Management
Position Details Join our client, an American company that develops, markets, and operates a mobile app, offering ride-hailing, vehicles for hire, motorized scooters, a bicycle-sharing system, rental cars, and food delivery.
Job Title:
Operations AssociateShift:
General Business HoursLocation:
Open to remote candidates throughout USPay Rate:
$ 17.
40/hr.
on W2.
Contract Length:
9 Months Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need
Job Description:
The primary responsibility of the Operations Center Specialist is to provide a central point to monitor, correlate, classify, escalate, and manage situations that will or possibly will impact employees, assets, and drivers.
The ideal candidate is confident, consistent, timely, works well in autonomy, and maintains a passion for technology and current events with the ability to juggle several, varying tasks at the same time.
ResponsibilitiesAnswering Credible Threat calls from Employees in field locations, assessing the situation using both tools and processes, and looping in all necessary partiesUsing Social Media Listening tools, traditional media, slack, and other tools for timely and efficient monitoring, tracking, assessing, and analysis of events which may impact or have the potential to impact customers or employees (i.
e.
Acts of Violence, Acts of Terror, Public Transit Outages, Hurricanes) and aiding market response to these types of impact eventsCommunicating market incidents to impacted teams in a timely and clear manner, to advise on necessary action for the marketMonitoring tools for incidents impacting employees traveling with, communicating broadly when necessaryUsing Social Listening tools to evaluate incidents occurring in proximity to Field Locations, notifying the necessary teams, guiding on necessary actions and attending incident management team meetingsCommunicating with large audiences including varying degrees of seniorityMeticulously and accurately document incident alerts in real-timeRespond professionally and quickly to internal feedback and inquiriesA clear understanding of the importance of privacy, given the nature of information monitored, tracked, and discussed within this teamShowing up to work on-time, so that no incidents are missed.
A clear understanding that this job will require you to be on-call and to handle situations outside of a standard 9-5, and a willingness to step in to help when needed, regardless of time Qualifications/ Requirements1
years experience as a business data specialist or performing similar functionsExperience in Safety and/or de-escalation is a plusExperience working with sensitive informationAbility to make independent decisions within a broad procedural frameworkAbility to multi-task and meet short-term and high-intensity deadlinesBe able to contribute to and thrive in a collaborative team environmentBe able to work autonomously, and function in a schedule working aloneHave strong organizational and follow-up skillsSelf-sufficient, highly motivated with desire to learn new technologies and industriesAbility to thrive in a fast-paced work environment with consistency and reliabilityGenuinely excited and enthusiastic about learning and pushing technical limits / finding new solutions to old problemsBA / BS or equivalent experienceStrong verbal and written communication with excellent English spelling and vocabularyMaintain an affinity for technology solutions (hardware & software)Brilliant internet research and social media skillsKnowledge of and interest in monitoring ongoing current eventsExperience supporting 24/7 operation.
BONUS POINTS:
Previous experience in emergency / incident management, business continuity, or related fieldsExperience in ride-sharing or start-up environment Should you accept an offer with this client there is a rigorous background screening that may include potential DMV records check along with employment and education verification.
About the Company:
Tailored ManagementCONNECTING TOP TALENT WITH TOP-TIER OPPORTUNITIESTailored Management is a global staffing firm that specializes in partnering with large organizations that run their contingent labor program in a VMS/MSP environment.
We have the unique capacity to support programs across all scopes and geographic locations from a single headquarters, successfully elevating program performance across the board and minimizing costs, miscommunication and delivery times.
But what do we really do? We bring together the best talent with the greatest opportunities.
Company Size:
1,000 to 1,499 employeesIndustry:
Staffing/Employment AgenciesFounded:
1968Website:
https:
//www.
tailoredmanagement.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Title:
Operations AssociateShift:
General Business HoursLocation:
Open to remote candidates throughout USPay Rate:
$ 17.
40/hr.
on W2.
Contract Length:
9 Months Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need
Job Description:
The primary responsibility of the Operations Center Specialist is to provide a central point to monitor, correlate, classify, escalate, and manage situations that will or possibly will impact employees, assets, and drivers.
The ideal candidate is confident, consistent, timely, works well in autonomy, and maintains a passion for technology and current events with the ability to juggle several, varying tasks at the same time.
ResponsibilitiesAnswering Credible Threat calls from Employees in field locations, assessing the situation using both tools and processes, and looping in all necessary partiesUsing Social Media Listening tools, traditional media, slack, and other tools for timely and efficient monitoring, tracking, assessing, and analysis of events which may impact or have the potential to impact customers or employees (i.
e.
Acts of Violence, Acts of Terror, Public Transit Outages, Hurricanes) and aiding market response to these types of impact eventsCommunicating market incidents to impacted teams in a timely and clear manner, to advise on necessary action for the marketMonitoring tools for incidents impacting employees traveling with, communicating broadly when necessaryUsing Social Listening tools to evaluate incidents occurring in proximity to Field Locations, notifying the necessary teams, guiding on necessary actions and attending incident management team meetingsCommunicating with large audiences including varying degrees of seniorityMeticulously and accurately document incident alerts in real-timeRespond professionally and quickly to internal feedback and inquiriesA clear understanding of the importance of privacy, given the nature of information monitored, tracked, and discussed within this teamShowing up to work on-time, so that no incidents are missed.
A clear understanding that this job will require you to be on-call and to handle situations outside of a standard 9-5, and a willingness to step in to help when needed, regardless of time Qualifications/ Requirements1
years experience as a business data specialist or performing similar functionsExperience in Safety and/or de-escalation is a plusExperience working with sensitive informationAbility to make independent decisions within a broad procedural frameworkAbility to multi-task and meet short-term and high-intensity deadlinesBe able to contribute to and thrive in a collaborative team environmentBe able to work autonomously, and function in a schedule working aloneHave strong organizational and follow-up skillsSelf-sufficient, highly motivated with desire to learn new technologies and industriesAbility to thrive in a fast-paced work environment with consistency and reliabilityGenuinely excited and enthusiastic about learning and pushing technical limits / finding new solutions to old problemsBA / BS or equivalent experienceStrong verbal and written communication with excellent English spelling and vocabularyMaintain an affinity for technology solutions (hardware & software)Brilliant internet research and social media skillsKnowledge of and interest in monitoring ongoing current eventsExperience supporting 24/7 operation.
BONUS POINTS:
Previous experience in emergency / incident management, business continuity, or related fieldsExperience in ride-sharing or start-up environment Should you accept an offer with this client there is a rigorous background screening that may include potential DMV records check along with employment and education verification.
About the Company:
Tailored ManagementCONNECTING TOP TALENT WITH TOP-TIER OPPORTUNITIESTailored Management is a global staffing firm that specializes in partnering with large organizations that run their contingent labor program in a VMS/MSP environment.
We have the unique capacity to support programs across all scopes and geographic locations from a single headquarters, successfully elevating program performance across the board and minimizing costs, miscommunication and delivery times.
But what do we really do? We bring together the best talent with the greatest opportunities.
Company Size:
1,000 to 1,499 employeesIndustry:
Staffing/Employment AgenciesFounded:
1968Website:
https:
//www.
tailoredmanagement.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
