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Field Service Technician

SUMMARY
The Field Service Engineer position is a highly skilled technician level where the employee is capable of a full workload. The individual is responsible for the timely and cost effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sales of our Xerox Branded and other office product equipment that is offered by COTG-Xerox.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
Manage the utilization of assets and resources to achieve targeted financial results and create superior value for COTG and our customers.
Analyze customer needs, recognize business opportunities, and influence sales volume growth.
Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.
Complete all administrative aspects of the job on time and error-free.
Provide accurate feedback with call close information, parts usage reporting and customer meter readings. Perform other activities that support COTG and our service organization.
QUALIFICATIONS (SKILLS, KNOWLEDGE AND ABILITIES REQUIRED)
Mechanical and electrical aptitude and demonstrated skills.
Excellent customer service and communication skills.
Ability to troubleshoot and think independently.
Knowledge of Basic Networking.
Computer and analytical skills.
Must be able to problem solve, conduct written and verbal communication, read and comprehend technical information.
COMPUTER SKILLS
Proficiency using MS Office, e.g., Excel, Word and the internet for research.
EDUCATION AND/OR EXPERIENCE
Associates degree or higher in electronics or electrical engineering is preferred but equivalent job related experience may be substituted.
Prior experience in maintenance and repair of copier office equipment preferred. Xerox, HP experience a plus.
Previous customer service preferred.
LANGUAGE SKILLS
English (reading, writing, verbal)
MATH SKILLS
Basic math
CERTIFICATIONS, LICENSES, REGISTRATIONS OR PROFESSIONAL DESIGNATIONS
Comp TIA A+ Certification(less than 3 years)
Comp TIA Network+ Certification(less than 3 years)
REQUIREMENTS
Valid driver's license and minimum levels of auto insurance coverage.
Must have reliable vehicle (mileage is reimbursed).
Must have flexibility to work on-call after hours, if required by customer/territory assignment
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, controls; reach with hands and arms; stop, kneel, or crouch; talk or hear; The employee uses computer, copier, faxing and telephone equipment. The employee must be able to walk for short periods of time and sit, and stand for long periods of time. Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.



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