Practice Development Manager, Customer Service Management (CSM)

Practice Development Manager, Customer Service Management (CSM)
Location: Remote, US
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Working with members of the Alliances & Channels team the Practice Development Manager, , Customer Service Management (CSM) Product line is focused on the growth and management of ServiceNow's Product Line business relative to Advisory Consulting, System Integrators, and Consulting Firms within a geographic region.
The Practice Development Manager, CSM Product line will work with field sales resources on targeted accounts and drive a virtual team around the alliance covering all aspects of the business relationship. This will require participation and focus necessary to produce and drive a business agenda and a set of measurable results for presentation back to leadership on both sides of the partnerships.
Within an assigned territory, the Practice Development Manager, CSM Product Line will also be responsible for driving differentiated value by building a pipeline of opportunity based on domain and/or industry specific solutions with the integrator that in turn generate incremental revenue to ServiceNow.
What you get to do in this role:
Lead the partner development lifecycle in the Enable, Ramp and Manage stages.
Establish and manage enablement track with the virtual team for Sell, Solve & Deliver
Provide technical training and guidance
Facilitate pre-sales training
Sync with partner marketing manager and support campaigns
Provide linkage with field account managers for mentoring
Establish paths to partner certification
Broker sales collaboration with field teams
Drive pipeline / forecast tracking
Personal co-selling support
Lead generation and pipeline development
Manage multi-region or multi-practice partners until fully ramped in all regions or disciplines
Transitions or teams with channel manager
Sales pipeline and forecast management
Revenue Monitoring
In order to be successful in this role, we need someone who has:
Proven ability of executing on Global Programs with Advisory Consulting, System Integrators, and Consulting Firms in the CRM/Customer Service Domain space
Experience in initiating and delivering joint partner development programs
Understanding of sales processes required for the sell too and the sell through of enterprise software deals
Have existing or demonstrate building relationships with key decision makers across Sales/Operations/Architecture/Portfolio/Support/C-level
Working with deal sizes of $50k to $2m and above
Experience in aligning a company's professional services organization with global partners
Demonstrable growth of business with a global partner
Selling CRM/Customer service SaaS and IaaS products and solutions to and with global CRM/Customer Service partners
Job Requirements
Be willing to work flexible hours to suit business requirements
Minimum of 5 years Cloud CRM/Customer service domain knowledge/experience working within Alliances or Sales
Clear, accurate and concise reporting to management within ServiceNow and global partners
Strong presentation skills - ability to deliver regular management updates in the form of board presentations
Works well in a team environment.
Bachelor's degree in Business or related discipline preferred.
Travel may be required.
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

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